Returns & Exchanges
We want you to love your Pacifica products, but if you are not completely satisfied, we offer a 30-day return window for items purchased directly from our site. Our 100% vegan and cruelty-free products are eligible for return or exchange to ensure you find your perfect beauty match.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email.
Pack Your Items
Securely pack the products in their original packaging, attach the return label to the outside of the box, and drop it off at any authorized carrier location.
Receive Your Refund
After we receive and inspect your return, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing